Building new or fixing what's broken? We design it, launch it, and keep it running, with your people, your process, and your tools.
Before Blackbox, our clinicians helped build and run Banner Health's transfer and command center programs and led the build and launch of RWJBarnabas Health's transfer center. Now we bring that experience to your hospital or health system.
Stand up a new hospital or system command center, or fix one that isn't delivering: roles, workflows, escalation, and daily operating rhythm.
Answer every call, accept the right patients, and stop losing transfers to slow intake.
Load-balancing and transfer coordination across health systems, run for states and regions.
A clinician-led look at how patients actually move through your system, and what to fix first.
We look at how patients actually move through your system and give you a clear, prioritized plan.
We design and stand up new operations: workflows, staffing model, and governance, on your existing technology.
Already have a command center or transfer center? We fix what isn't working and tune it until it performs.
We run it for you, or alongside your team, until it runs on its own.
AZ REACH is administered by the University of Arizona, funded through ADHS, and operated by Blackbox.
Visit AZ REACH ↗View the Reporting Hub ↗
Period 12/13/2022–6/30/2026. Source: az-reach.com Reporting Hub, FY25-26 year-end report.
“Charley is a committed, accountable leader who has led numerous process improvement and working teams within our facility. Charley consistently demonstrates a can-do approach when working to solve process issues and operational concerns. Under his guidance, our facility’s discharge timeliness significantly improved by nearly 100% within six months. Charley and his team created reports, refined processes to match industry-best standards, and worked with leaders to not only meet, but exceed, the project deliverables. This project has meant substantial positive change for our patients in the emergency department.”
S.L. Perry, RN
Quality Improvement Specialist
“Charley is able to ignite inspiration in others, enabling them to perform to their fullest potential. His candor, honesty, and organizational vision propels the department and system forward. In addition, he meticulously oversaw a project that had a multimillion-dollar budget with great success.”
Luke Smith, DNP, RN, NE-BC
Facility Operations Senior Leader
“This is what Charley and Erin represent. As a Project Management Office Director, my group had the opportunity to work with them on a major undertaking they proposed to our C-suite and for which they ultimately gained C-suite support. It became one of the highest priorities of the organization. Seeing how they prepared, the way they assessed operations and identified opportunities, the way they executed, and their extreme level of commitment was impressive.”
Jesse Cho
Project Management Office Director
Tell us where patients are getting stuck. We'll tell you honestly whether we can help.
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